Privacy policy

Last updated: August 21, 2026

Canvas Enchanted Studio LLC ("Canvas Enchanted Studio," "CES," "we," "us," or "our") operates canvasenchanted.com and the related online store (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Services, make a purchase, subscribe to email updates, or otherwise communicate with us.

Canvas Enchanted Studio uses Shopify to operate the online store. Shopify processes personal information as described below and in the Shopify Consumer Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with the Services and may include:

     
  • Contact and delivery information, such as your name, email address, billing address, shipping address, and any phone number you choose to provide during checkout or customer support.
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  • Order and transaction information, such as products viewed or purchased, cart activity, order history, returns, refunds, payment status, and shipping details.
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  • Payment information. Payments are processed by Shopify and the payment provider you select. CES does not receive your complete payment-card number.
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  • Account information, if you create or use a customer account, such as account identifiers, preferences, and saved information.
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  • Communications, including information you provide when you contact us, ask about a commission, request support, or submit a privacy request.
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  • Device and usage information, such as your IP address, browser and device type, network information, cookie identifiers, pages viewed, and interactions with the Services.
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  • Email preferences, including whether you subscribed to or unsubscribed from studio and release updates.

How We Collect Personal Information

We may collect personal information:

     
  • directly from you when you make a purchase, subscribe, complete a form, or contact us;
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  • automatically when you use the Services, including through cookies and similar technologies;
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  • from Shopify and service providers that help us operate the store, process payments, fulfill orders, deliver products, provide analytics, prevent fraud, or communicate with customers; and
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  • from third parties when you interact with CES through a connected platform or service.

How We Use Personal Information

We may use personal information to:

     
  • operate and improve the Services;
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  • process payments, fulfill orders, arrange delivery, and provide order updates;
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  • provide customer service and respond to questions, commission inquiries, returns, refunds, damaged-item reports, or other requests;
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  • maintain customer accounts and remember customer preferences;
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  • send new-release, studio-note, and edition-update emails when you have subscribed to receive them;
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  • measure site performance and understand how visitors use the Services;
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  • detect, investigate, and prevent fraud, misuse, security incidents, or unlawful activity; and
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  • comply with legal obligations, enforce our terms and policies, and protect CES, our customers, and others.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate the Services, including:

     
  • Shopify and payment providers that host the store, process checkout and payments, support customer accounts, and provide fraud-prevention and related commerce services;
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  • production, fulfillment, and shipping providers that need order and delivery information to produce, package, or deliver a purchase;
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  • technology and service providers that support website operation, analytics, email delivery, security, customer support, or data storage;
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  • professional advisers and authorities when disclosure is required by law or reasonably necessary to protect rights, safety, and security; and
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  • a successor or prospective successor in connection with a merger, financing, acquisition, reorganization, or sale of all or part of the business, subject to applicable law.

CES does not sell personal information for money. Certain analytics, advertising, or Shopify features may be considered "selling," "sharing," or "targeted advertising" under some privacy laws even when no money is exchanged. Where applicable, you can opt out as described below.

Shopify and Shopify Network Intelligence

The Services are hosted by Shopify. Shopify collects and processes information about your access to and use of the Services to provide and improve commerce services for you and CES. Information submitted through the Services is transmitted to Shopify and may also be shared with service providers located in countries other than the country where you live.

Some Shopify features may use information from your interactions with this store, other Shopify merchants, and Shopify to protect, personalize, improve, or market services. In those circumstances, Shopify is responsible for its processing of personal information. You can learn more through the Shopify Consumer Privacy Policy and exercise applicable rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

CES, Shopify, and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, maintain security, measure performance, and provide permitted analytics or advertising features. Depending on your location, you may be offered a cookie banner or privacy-preference controls. Your browser settings may also allow you to block or delete cookies, although doing so can affect how parts of the Services function.

Your Privacy Rights and Choices

Depending on where you live, you may have rights relating to your personal information, including the right to request access, correction, deletion, or a portable copy, and the right to opt out of certain processing considered a sale, sharing, or targeted advertising. These rights are not absolute and may be subject to legal exceptions.

You may submit a request by emailing canvasenchantedstudio@gmail.com or using our Contact page. We may need to verify your identity before completing a request. If an authorized agent submits a request for you, we may require proof of authorization and may also verify your identity directly.

Where available, you may opt out of data sharing or targeted advertising through Your Privacy Choices. We also honor Global Privacy Control signals where required by applicable law and supported by Shopify.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails. Even after unsubscribing, you may still receive non-promotional messages about an order, account, customer-service request, or other transaction.

Security and Data Retention

We use reasonable administrative and technical measures, together with Shopify and our service providers, to protect personal information. No security measure or method of transmission is completely secure, so we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide the Services, complete transactions, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations. Retention periods vary depending on the type of information and why it was collected.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

International Data Transfers

Shopify and other service providers may transfer, store, or process personal information outside the country where you live. When required, those providers use recognized safeguards for international transfers. Additional information about Shopify's processing is available in Shopify's privacy materials linked above.

Third-Party Websites and Services

The Services may contain links to websites, social platforms, payment services, or other services operated by third parties. Their privacy practices are governed by their own policies. CES is not responsible for the privacy, security, or content of third-party services.

Complaints and Appeals

If you have a concern about how we handle personal information, please contact us first so we can review it. Depending on where you live, you may also have the right to appeal our response or submit a complaint to a privacy or data-protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Services, our practices, Shopify features, or legal requirements. When we make changes, we will post the revised policy and update the date at the top of this page.

Contact

Canvas Enchanted Studio LLC is responsible for this Privacy Policy. For privacy questions or requests, email canvasenchantedstudio@gmail.com or use our Contact page.